Effective Date: 07-02-2025
Business Name: Roxy Concierge
Address: 2350 N. University Dr. #848941, Pembroke Pines, FL 33024
Phone: 786-564-0138
Email: roxy@roxyconcierge.com
Website: https://roxyconcierge.com

1. Introduction

Roxy Concierge ("Company," "we," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or engage our services.

By using our site or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect personal and non-personal information in the following ways:

a. Personal Information

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Mailing address
  
  

• Payment details (via secure third-party processors)
  
  

• Travel, gifting, or event preferences
  
  

• Company name and job title (if applicable)
  
  

b. Non-Personal Information

• IP address
  
  

• Browser type and version
  
  

• Referring website URLs
  
  

• Pages viewed and time spent on site
  
  

• Cookies and usage data
  
  

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and manage our travel, event, and concierge services
  
  

• To respond to inquiries and customer support requests
  
  

• To process payments and issue invoices
  
  

• To send newsletters, promotional offers, or updates (opt-in only)
  
  

• To improve website performance and user experience
  
  

• To comply with legal requirements
  
  

4. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Service providers and partners for the purpose of delivering contracted services (e.g., hotels, caterers, shipping companies)
  
  

• Law enforcement or government officials as required by law
  
  

• Payment processors and email marketing platforms, under strict confidentiality agreements
  
  

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Understand website usage
  
  

• Store user preferences
  
  

• Deliver personalized content
  
  

You can adjust your browser settings to reject cookies, though some functionality may be limited.

6. Data Security

We implement industry-standard safeguards, including encryption, secure data storage, firewalls, and access controls, to protect your personal information.

Despite our efforts, no method of data transmission or storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights

Depending on your location (e.g., Florida, California, EU), you may have rights including:

• Accessing or correcting your personal data
  
  

• Requesting deletion of your data
  
  

• Withdrawing consent for marketing communications
  
  

• Filing a complaint with a data protection authority
  
  

To exercise your rights, email: Roxy@roxyconcierge.com

9. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect data from children.

10. External Links

Our website may include links to external sites. We are not responsible for the content or privacy practices of those websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will post updates on this page with a revised "Effective Date." Continued use of the site after changes indicates your acceptance.

12. Contact Us

For questions or concerns regarding this policy:

Privacy Officer
Roxy Concierge

 2350 N. University Dr. #848941, Pembroke Pines, FL 33024

 786-564-0138

 Roxy@roxyconcierge.com