Company Name: Roxy Concierge
Business Address: 2350 N. University Dr. #848941, Pembroke Pines, FL 33024
Phone: (786) 564-0138
Email: Roxy@roxyconcierge.com
Website: https://roxyconcierge.com

1. Acceptance of Terms

By making a payment, confirming a booking, signing a proposal, or engaging Roxy Concierge (“Company”) for services, the client (“Client” or “You”) acknowledges and agrees to be bound by these Terms and Conditions, including but not limited to the specifics listed in related invoices, proposals, and publicly advertised offerings. These terms constitute a legally binding agreement between You and Roxy Concierge.

2. Scope of Services

Roxy Concierge provides curated travel, event planning, corporate concierge, team-building, and gifting services. Services may be rendered directly or through third-party vendors on behalf of the client.

Details of services will be confirmed in a written agreement, proposal, or invoice. Changes to the scope must be mutually agreed upon in writing.

3. Payment Terms

• Full or partial payment is required prior to the delivery of services, as outlined in the invoice or proposal.
  
  

• All payments are non-refundable unless otherwise stated in writing.
  
  

• Late payments may incur a 5% late fee every 15 days after the due date.
  
  

• Payment confirms agreement to the service terms, scope, and any related promotional or invoice-specified expectations.
  
  

4. Cancellations & Refunds

Unless otherwise agreed in writing:

• Cancellations 30+ days before the scheduled event or service start: 50% refund.
  
  

• Cancellations within 30 days: No refund.
  
  

• Custom goods (e.g., branded gifts, packages, or travel arrangements) are non-refundable after purchase or production commencement.
  
  

5. Client Responsibilities

Client agrees to:

• Provide accurate information and timely communication.
  
  

• Refrain from interfering with third-party vendors contracted through Roxy Concierge.
  
  

• Be liable for damages or delays caused by failure to cooperate or provide requested materials/information.
  
  

6. Limitation of Liability

Roxy Concierge shall not be liable for:

• Acts of God, pandemics, or unforeseen travel restrictions.
  
  

• Delays or failures caused by third-party vendors, carriers, or partners.
  
  

• Indirect, incidental, or consequential damages, even if advised of their possibility.
  
  

Maximum liability is limited to the amount paid by Client for the service in question.

7. Arbitration Agreement

Mandatory Binding Arbitration
Any disputes, claims, or controversies arising out of or relating to these terms, services provided, or related communications shall be resolved by final and binding arbitration administered in accordance with Florida Statutes Chapter 682 and the Federal Arbitration Act (FAA).

• Arbitration will take place in Broward County, Florida.
  
  

• Each party shall bear its own attorney’s fees, unless otherwise ordered.
  
  

• Judgment upon the arbitration award may be entered in any court of competent jurisdiction.
  
  

• Class action waivers apply—disputes must be resolved individually.
  
  

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law provisions. Venue for any permitted legal filings will be in Broward County, Florida.

9. Acceptance by Payment or Engagement

By submitting payment, signing a proposal, confirming a booking, or otherwise engaging in services provided by Roxy Concierge, you confirm that you have read, understood, and agreed to:

• These Terms and Conditions
  
  

• The specific terms outlined in any related proposal or invoice
  
  

• Representations made in Roxy Concierge’s advertising and marketing materials
  
  

10. Amendments & Severability

Roxy Concierge reserves the right to update these Terms and Conditions at any time. Continued use of services after such updates constitutes acceptance.

If any provision of this agreement is found invalid, the remaining provisions will remain in full force.

11. Currency

All pricing listed by Roxy Concierge is in United States Dollars (USD) unless otherwise noted. Clients are responsible for any exchange rate differences, international transaction fees, or foreign currency conversions applied by their financial institution.

12. Contact Information

If you have any questions about these Terms and Conditions or your service engagement, please contact:

Legal Department
Roxy Concierge

2350 N. University Dr. #848941

(786) 564-0138

Roxy@roxyconcierge.com